At Casa De Lipa Clothing, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process. Please read this policy carefully before submitting a return request.
Return Eligibility
You may return eligible items within 30 days of receiving your order. To qualify for a return, the product must:
- Be unused, unworn, and unwashed.
- Have all original tags attached.
- Be returned in its original packaging.
- Be free from stains, odors, damage, or alterations.
We reserve the right to refuse returns that do not meet these conditions.
Non-Returnable Items
The following items are not eligible for returns or refunds unless they are defective or shipped incorrectly:
- Sale and clearance items.
- Gift cards.
- Customized or personalized products.
- Items marked as final sale.
- Undergarments or hygiene-sensitive products.
How to Request a Return
To initiate a return, please contact our customer support team before sending your item back. Include the following information in your request:
- Full Name
- Order Number
- Email Address
- Reason for Return
- Photos of the item (if damaged, defective, or incorrect)
Once your request has been approved, you will receive return instructions.
Refund Process
After we receive and inspect your returned item, we will notify you of the outcome.
If your refund is approved, it will be processed to your original payment method. Depending on your bank or payment provider, it may take 5–10 business days for the refund to appear in your account.
Original shipping charges are non-refundable unless the return is due to our error.
Exchanges
If you received a damaged, defective, or incorrect item, we will gladly arrange a replacement, subject to product availability. Please contact us within 48 hours of delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please notify us as soon as possible by emailing our support team with:
- Your order number.
- Clear photos of the product.
- Photos of the packaging.
We will review your claim and provide an appropriate solution.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to an error on our part, including receiving an incorrect or defective item.
We recommend using a trackable shipping service, as Casa De Lipa Clothing cannot be held responsible for lost return parcels.
Order Cancellations
Orders may only be cancelled before they have been processed for shipment. Once an order has been dispatched, it cannot be cancelled and must follow our standard return procedure.
Late or Missing Refunds
If you have not received your refund after the processing period:
- Check your bank account.
- Contact your credit card provider.
- Speak with your bank, as processing times may vary.
If you still require assistance, please contact our support team.
Policy Updates
Casa De Lipa Clothing reserves the right to modify or update this Refund & Returns Policy at any time without prior notice. Any changes will be published on this page and become effective immediately upon posting.
Contact Us
If you have any questions regarding this Refund & Returns Policy or need assistance with a return, please contact us:
Casa De Lipa Clothing
Website: casadelipaclothing.com
Email: [email protected]